Refund policy

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Refund & Return Policy for Irvana Brush

This Refund & Return Policy outlines the terms under which Irvana Brush accepts returns, issues refunds, and provides replacements for products purchased through our website. By placing an order, you agree to the conditions described below.

1. Eligibility for Returns & Refunds

Returns and refunds are permitted under the following conditions:

The item must be unused, undamaged, and in its original packaging.
A return request must be submitted within 30 days of the delivery date.
Proof of purchase (order number or receipt) must be provided.
Items designated as final sale, clearance, or non‑returnable are not eligible.

Irvana Brush reserves the right to deny refunds for products showing signs of use, wear, or damage not caused during shipping.

2. Damaged or Defective Items

If an item arrives damaged, defective, or materially different from what was ordered:

Notification must be made within 7 days of delivery.
Verification may require photos or videos of the issue.
Upon confirmation, Irvana Brush will provide a replacement, store credit, or refund, at its discretion.

Damage resulting from misuse, improper handling, or unauthorized alterations is not eligible for refund or replacement.

3. Return Procedure

To complete a return:

Submit a return request with your order details and reason for return.
Once approved, you will receive instructions and a return authorization number.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Returned items must be shipped within 10 business days of approval.

Irvana Brush is not responsible for items lost or damaged during return transit. A trackable shipping method is recommended.

4. Refund Processing

After the returned item is received and inspected:

Approved refunds will be issued to the original payment method.
Refund processing typically takes 5–10 business days, depending on the payment provider.
Original shipping fees are non‑refundable, except in cases involving defective or incorrect items.

If a refund is denied, the item may be returned to the customer upon request and at the customer’s expense.

5. Order Cancellations

Orders may be canceled prior to shipment. Once an order has been processed or shipped, it cannot be canceled and must follow the standard return procedure.

6. Exchanges

Irvana Brush does not offer direct exchanges. Customers wishing to exchange an item must complete a return and place a new order.